Terms and Conditions
Please arrive 10 minutes early to ensure time to find a car park and our shop. If you are late to your appointment you run the risk of not having a full service and we reserve the right to refuse service due to our appointment times.
Please be aware that we operate a 24 hour cancellation policy on services and you will be charged a 50% cancellation fee if you cancel on the day of your appointment, re schedule or fail to show.
Refunds and Exchanges
We understand that some products can come faulty and offer an exchange on any faulty products. Products must be returned unused and in the same condition as they were originally purchased. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
We understand that when having a change it can take some time to get used to. We offer all our clients a one week window to get in touch with us to make any adjustments to your cut or colour at no extra charge and at your earliest convenience.
Gift Vouchers are non-refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. You must bring along your voucher to your appointment. Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
Contact us if you have any questions or concerns about our terms and conditions.